Return
Return
You cannot regret your purchase by simply refusing to receive the item, this must be clearly agreed in advance.
Items purchased in our online shop have a 14-day right of return from the day the item is received.
When viewing and purchasing in our showroom, the 14-day right of return is waived, unless otherwise clearly agreed in writing.
Before returning, you must inform us by e-mail at info@stelvigliving.com.
You must enclose a copy of the receipt or proof of purchase with the item when you return it.
IMPORTANT
We recommend that you send the package protected by a tracking number and insurance, as it is up to you to return the item in the same condition as you received it. You are fully responsible for the condition of the item from the time you receive it until it is returned to Stelvig Living.
If we accept your return, we will refund you the price of the item using the original payment method.
Shipping and return costs are at your own expense and will not be refunded in the amount paid back
Alternatively, you can drop by and hand over the item in person in our showroom by prior arrangement at Info@stelvigliving.com or telephone: 40 33 99 00
Items that cannot be returned
- Any item not in its original condition, damaged or missing parts for reasons not attributable to us
- Any item returned more than 14 days after delivery
- All items that are custom made or made to measure are not eligible for a refund unless the product is defective on our end.
We do not accept return packages sent to addresses other than the return address below.
Return address:
Stelvig Living
Dybendalsvej 15
4000 Roskilde
Refund of payment
We do not do cash refunds, we will only refund the money by bank transfer.
Please note! that your bank and credit card provider may have a longer processing time when repaying your money. Contact your provider if you have any questions about this.